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've lost access to my Documents and Downloads file on my mac - help??
Have you tried out the steps my colleague, Hannah provided in this thread on how to revert your content back to their original locations?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @BryanmMac, thanks for reaching out to our Community.
Let's see what we can find out about this.
From what you're saying, it sounds like you did previously enable the Backup feature on this computer, because without Backup, you wouldn't have had Dropbox syncing icons on your Desktop files.
Did you recently get a notification to update Backup on your Dropbox app maybe?
If you go to your backups page online, do you see that this particular computer is being backed up?
Let me know what you see.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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This is what I see. I do not believe I have Backup enabled.
I need my Documents and Downloads returned to local control.
Thanks for the screenshot, Bryan.
So, this tells me you had enabled backup, but it's unlinked for some reason.
If you go through the Dropbox app preferences, click on the "backups" tab and then on "manage backups", what do you see there?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Here is what I see:
@BryanmMac wrote:
Here is what I see:
Click the Manage backups button... THEN what do you see?
There are no backups listed.
Hey @BryanmMac, when you say that your Documents and Downloads are missing: do you have problems locating them both locally, and online when looking at your Dropbox account?
Would you mind checking your events page, and letting me know what you see there? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes).
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Megan, I want both folders to remain on my MAC and not be located within my Dropbox file system. I don't care if I lose sync access.
Have you tried out the steps my colleague, Hannah provided in this thread on how to revert your content back to their original locations?
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!