Forum Discussion

Mark R.5's avatar
Mark R.5
Helpful | Level 5
9 years ago

API v1 Turn Off Time

I know it is available till 28th Sep (today), but it would be nice to know what time it will actually be turned off so I can start to monitor any issues.
API
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 years ago

vickiADK If you or a team member receive this error message, it indicates that the third party app you're using is still using the now-retired API v1. (This is unrelated to the official Dropbox client itself, so re-installing that won't help.)

 

If you're not the developer of the app, you'll need to contact them and request an updated version of the app that uses API v2 instead. They can contact us and request an extension for access to API v1 if necessary.

vickiADK's avatar
vickiADK
New member | Level 2
9 years ago

Thank you, Greg. When you say "the third party app" I'm not even sure what you mean. Is that a software program that maybe she's using? For instance, I use Acrobat Pro to manipulate PDFs and she uses Nitro. Could Nitro be the issue? Sorry my questions are so elementary, but we rely on Dropbox for our entire business (13 of us in the company) and I need to figure out how to get this solved. Any advice is certainly welcome. Thank you!

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 years ago

    vickiADK It's no problem. Yes, your understanding is correct. By "third party app" in this context I'm referring to any piece of software not made by Dropbox but that integrates with Dropbox. So in this case, that would be Nitro. You'll need to contact the makers of Nitro to to request an updated version, if there isn't already one available. 

    • vickiADK's avatar
      vickiADK
      New member | Level 2
      9 years ago

      Thank you! Fingers crossed we can muddle through. I appreciate your quick response.

      • vickiADK's avatar
        vickiADK
        New member | Level 2
        9 years ago

        Sorry Greg, one more question. Is there an easy way to tell which 3rd party app is causing the problem?

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