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cesdewar's avatar
cesdewar
Explorer | Level 4
7 months ago

CloudRail - Dropbox - Missing client_id

Dropbox login via API has just started failing again with new symptoms (dozens of my users reported failures on logging in). After logging in, and solving the "video puzzle" the log in button appears...
cesdewar's avatar
cesdewar
Explorer | Level 4
7 months ago

My reply just disappeared (??). did you/someone remove it?

Pimlical Advanced Calendar logs into Dropbox using the older CloudRail Java libraries that connect to the Dropbox API. This has worked flawlessly for many years until a couple of weeks ago when an update broke it (promptly fixed and then ok) - but then this last weekend, login failed again - this time, the login button appears on the web page but it cycles around endlessly, never logging in. Versions of Pimlical from 2 years ago, also fail and the CloudRail libraries have not been updated in years. There are several thousand Pimlical users who use AutoSync to sync their files with Dropbox - and reports started piling in on May 2nd - a few days ago).

I was not able to attach the screen-capture video file (only fixed graphics are allowed, apparently) either directly or via URL. I am not sure that including a URL directly here is allowed either (maybe why my replies disappeared??).

If you go to my website www followed by PimlicoSoftware and standard dot-com domain and follow it with a slash and 'dropboxloginfailure' followed by standard dot-html - you will see a link to the video file.

Regards,
CESDewar

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Thanks for following up. Your reply was caught by a spam filter; I've now recovered it.

It looks like you're processing the OAuth app authorization flow in a web view in your app. Can you also try it out in the system web browser itself on the device and let me know if the issue does or doesn't reproduce there as well, and also let me know the name and version number of that system web browser? Thanks!

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