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miago's avatar
miago
Explorer | Level 3
6 years ago
Solved

Dropbox authentication error with UpdraftPlus from Wordpress

I have been using the Remote Storage option from within the UpdraftPlus plugin in Wordpress to keep backups on my dropbox account for several years. After moving my website to a new provider, the upl...
API
sync
Third Party Integrations
  • Greg-DB's avatar
    Greg-DB
    6 years ago

    Thanks! That's helpful. It looks like you are getting an empty response body from the Dropbox API. We'll look into it.

miago's avatar
miago
Explorer | Level 3
6 years ago

The problem is an error that Dropbox returns as a result of a curl_exec call.

 

I am only using the basic functionality of UpdraftPlus. There is no support provided for non-paying customers.  I guess I am out of luck then and have to give up using Dropbox for this feature?

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

miago The 'BadRequestException' seems to indicate you're getting a 400 error from the Dropbox API. Are you able to print out the response body itself? It generally should contain a more useful error message. Or, please let me know if the response body is actually empty. Thanks!

  • miago's avatar
    miago
    Explorer | Level 3
    6 years ago

    Thanks Greg for the hint!

     

    Indeed, a 400 error is returned. I called $response = curl_exec($handle); and then printed $response.

     

    This is what I got:

    HTTP/1.1 400 Bad Request
content-length: 0
connection: close

     

    Not sure what this means. Does it help?

     

    Btw: I also installed on a separate part of the webserver a clearn wordpress install with the same plugin. The error persisted. This tells me the issue is either with Dropbox (something wrong with my account?) or with my host (some configuration error?).

     

    But no idea how to proceed from here...

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Thanks! That's helpful. It looks like you are getting an empty response body from the Dropbox API. We'll look into it.

      • miago's avatar
        miago
        Explorer | Level 3
        6 years ago

        Not sure if you just fixed it or the problem solved itself. Anyway, without any further change from my side, the issue (for now) seems to be gone).

         

        I will report back if it reoccurs. Thanks!

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