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miago's avatar
miago
Explorer | Level 3
6 years ago
Solved

Dropbox authentication error with UpdraftPlus from Wordpress

I have been using the Remote Storage option from within the UpdraftPlus plugin in Wordpress to keep backups on my dropbox account for several years. After moving my website to a new provider, the upl...
API
sync
Third Party Integrations
  • Greg-DB's avatar
    Greg-DB
    6 years ago

    Thanks! That's helpful. It looks like you are getting an empty response body from the Dropbox API. We'll look into it.

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks! That's helpful. It looks like you are getting an empty response body from the Dropbox API. We'll look into it.

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Can you try again now and let me know if you're still seeing this issue? Thanks in advance! 

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    It looks like our messages just crossed. Thanks for confirming it's fixed for you now.

  • miago's avatar
    miago
    Explorer | Level 3
    6 years ago

    Yes, the issue is gone. Thanks a lot for your expert help!

     

    Any tips about the cause just in case others in future have a similar problem (and for me to avoid it in future)?

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      This was due to a server configuration issue on our side, so there isn't anything you need to do to avoid this in the future. We're working on preventing this from happening again in the future.

      • WS_TimmBoeken's avatar
        WS_TimmBoeken
        New member | Level 2
        6 years ago

        I am having the exact same issue with bunch of different websites running on different servers:

        0017.999 (0) Dropbox: Attempt to upload: backup_2020-07-02-0652_Magellan_Investment_Holdings_abb08416b6d1-plugins.zip to: magellanholdings.co.uk/backup_2020-07-02-0652_Magellan_Investment_Holdings_abb08416b6d1-plugins.zip
0019.908 (0) Dropbox chunked upload: 9.4 % uploaded (AAAAAAAHWEkv4PBNdlZEGA, 1048576, 4608 KB)
0022.278 (0) Dropbox chunked upload: 51.7 % uploaded (AAAAAAAHWEkv4PBNdlZEGA, 5767168, 10240 KB)
0024.325 (0) Dropbox chunked upload: 100 % uploaded (AAAAAAAHWEkv4PBNdlZEGA, 11158874, 10240 KB)
0024.371 (0) Dropbox: chunked upload exception (Dropbox_BadRequestException):  (line: 225, file: /home/magellanholdings/public_html/wp-content/plugins/updraftplus/includes/Dropbox2/OAuth/Consumer/Curl.php)

        Any chance you can fix the problem like you did for miago?

        Thanks in advance

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