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Error 500 on /2/files/upload_session/append_v2
Hello! We have random error 500 when we tryed upload files. What reason can be? [2020-02-17T22:51:06+03:00] ERROR '***' upload have been ended with error: 'Request url 'https://content.dropboxapi....
Greg-DB
Dropbox Community Moderator
Dropbox Community ModeratorYes, the Dropbox API does have a rate limiting system. (That's not what's happening here though. If an app hits the rate limit, the Dropbox API would reply with a 429 error status, not a 500.)
Anyway, we'll try to look into this based on the timestamps, but please do share the request IDs if possible. Thanks!
Greg-DBDropbox Community Moderator
Dropbox Community ModeratorWe're looking into this, but we'll need some request IDs to be sure we're identifying the right issue(s). Were you able to add the logging? Please share some request IDs for some failures, ideally from today. Thanks!
Thank you!
Adding IDs to the log in progress. We will write here when it will be done.
The fresh logs:
[2020-02-19T20:00:16+03:00] ERROR '***' upload have been ended with error: 'Request url 'https://content.dropboxapi.com/2/files/upload_session/append_v2' method 'POST' failed, X-Dropbox-Request-Id 'b8c3491d52224bd5b8977a37f65c9494' response code '500', error: '''
[2020-02-19T20:04:30+03:00] ERROR '***' upload have been ended with error: 'Request url 'https://content.dropboxapi.com/2/files/upload_session/append_v2' method 'POST' failed, X-Dropbox-Request-Id '2857314f94f2720061bfaa692d5ce45d' response code '500', error: '''Please check.
Waiting your answer.
- Greg-DB
Great, thanks, that's helpful. I'll follow up here once I have an update on that for you.
Also, if you're still seeing an issue on get_metadata, please share some request IDs for that as well. Thanks!
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