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CryPlex's avatar
CryPlex
Explorer | Level 3
4 years ago

Error 500 on /2/files/upload_session/append_v2

Hello!   We are getting 500 errors when trying to upload files.   [2022-03-14T11:15:18+03:00] ERROR '*****' upload have been ended with error, error1: 'Request url 'https://content.dropboxapi...
API
Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

We'll need to look into this further. Can you please open an API ticket and include:

  • Does it work successfully if you retry a failed call?
  • What's the affected app name or key? (Don't share any app secret, access token, or refresh token though.)
  • What account ID(s) are affected?

Thanks in advance!

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the context. The underlying issue in this case may be different though. Also unfortunately sometimes request IDs are not sufficient (depending on the nature of the failure and some details of how the backend works). While we're looking into some errors on this endpoint we want to make sure we're identifying exactly what you're running in to. So, the additional specific information I requested would be useful in this case.

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