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alekso89's avatar
alekso89
Helpful | Level 7
6 months ago

Eternal "in_progress" in "check_job_status" ?

Hi there! After creating the file transfer task, I did not get a status other than "in_progress". I checked for 10 minutes, the result is the same. https://api.dropboxapi.com/2/files/save_url Head...
APIs
DB-Des's avatar
DB-Des
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi alekso89​ 

Since we’ve confirmed that other URLs are saving without issues using the /2/files/save_url endpoint, the issue is most likely related to the third-party hosting service you're trying to save the file from (filestackcontent.com).

We recommend reaching out to that provider for further support—they should be able to help troubleshoot any access or availability issues on their end.

  • alekso89's avatar
    alekso89
    Helpful | Level 7
    6 months ago

    What problems are we talking about? The file is available https://cdn.filestackcontent.com/4HanfOIvSVW4gHeOUbm9 but it doesn't upload through the API /2/files/save_url.

    • iNeil's avatar
      iNeil
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Hi alekso89​,

      Thanks for providing this information. I was able to replicate the issue you're experiencing while testing the URL https://cdn.filestackcontent.com/4HanfOIvSVW4gHeOUbm9. I have reported this issue to the engineering team. Please note that I’m unable to provide an estimated timeframe for this case. However, I will keep you updated as soon as I receive any information.

      • conductor-app's avatar
        conductor-app
        New member | Level 2
        3 months ago

        Is there a update on this issue? I'm experiencing the same problem.

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