Forum Discussion

JohnZhao's avatar
JohnZhao
New member | Level 2
3 years ago

Get thumbnail API issue for the last 24 hours

Hi, Our app is using the dropbox node.js SDK v10.32.0 to get a thumbnail of an image. Usage example: this.dbx.filesGetThumbnailBatch({ entries }).then((response) => { // response.result.entri...
API
Scott-DB's avatar
Scott-DB
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hello,

 

Sorry you have been running into this issue; we can take a look. Please submit information about your application and issue here. In addition to your application, please let us know:

 

  • Are you still experiencing this issue?
  • Do the same requests made repeatedly sometimes fail? Or are there particular requests that fail consistently?
  • Request ids where you are observing this issue.
  • The steps to reproduce the issue, including relevant code snippet(s), but don't include any access or refresh token(s).

Thank you!

 

Scott

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