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Jon B.1's avatar
Jon B.1
Collaborator | Level 9
2 years ago

Offline files not downloaded when accessed programmatically (macOS)

Not sure where best to address this question, but it would appear to be API-related...   We've got an existing app which has been working OK until recently on both Windows and Mac platforms, which ...
API
desktop
Mac
Jon B.1's avatar
Jon B.1
Collaborator | Level 9
2 years ago

Hello Andrew!

 

Ran the test program on a 4K XML file, which exists and is readable on the website, but shows up as 0 bytes in Finder.  It reported the error "File size is zero bytes. Nothing to be downloaded" -- so it doesn't get as far as attempting to read the file.  When I comment out the return in that clause of the test program, it continues on and reports "Failure. File is still online-only".  The file remains un-synced.  In the other cases where we've tried it, double-clicking in Finder will sync it, but I haven't done that yet.

 

In other news, the user has upgraded to the FileProvider version of Dropbox client, and it hasn't fixed the problem.

DBoxTips's avatar
DBoxTips
Experienced | Level 13
2 years ago
Thank you for reporting back your results.

To confirm (and to try reproducing this on my end): is this on Sonoma 14.6.1?

Thanks,
Andrew (DBoxTips)
  • Jon B.1's avatar
    Jon B.1
    Collaborator | Level 9
    2 years ago

    Yes, 14.6.1, and the Dropbox client was tried with a couple of different versions (including upgrading to FileProvider).

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