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Didstopia's avatar
Didstopia
Explorer | Level 4
5 years ago
Solved

Search endpoint returning 500 internal server error

This same API has been working solidly for years, but now in the past 2-ish days it has been returning more and more errors. Sometimes it works for quite a while, but sometimes it keeps erroring fo...
API
  • Greg-DB's avatar
    Greg-DB
    5 years ago

    This should be resolved now. Please let us know if you're still seeing any issues. Thanks!

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago

Thanks for the report! We're looking into it. I'll follow up here once I have an update on this.

Didstopia's avatar
Didstopia
Explorer | Level 4
5 years ago

Just in case this information is useful, there are about 50 users every day, using about 10-20k API calls total.

The issue might be worse the more API calls there are, but this is purely a guess and nothing more.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Thanks for the information!

    • Greg-DB's avatar
      Greg-DB
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago

      This should be resolved now. Please let us know if you're still seeing any issues. Thanks!

      • Didstopia's avatar
        Didstopia
        Explorer | Level 4
        5 years ago

        The errors actually "magically" went away about 24+ hours after reporting it.


        Can you give any details as to what was wrong and if anything was actually fixed?

        I'm also wondering if it was caused by the legacy permissions/scopes, which I migrated to the new system, so if this was actually what fixed it, but just rolled out slowly/took a day to apply?

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