Forum Discussion

ow_idm_user's avatar
ow_idm_user
Explorer | Level 3
9 years ago
Solved

user_on_another_team but account doesn't exist

Hi All,   Hopefully a quick one.   Background: Doing user provisioning testing on a trial team dropbox. It's expired, which I fear may be the problem here.   I'm getting the above error 'user_o...
API
  • Greg-DB's avatar
    Greg-DB
    9 years ago

    Thanks for the post! I'm not sure off hand if an expired team should cause that. Please open a ticket with the request and response so we can check on this for you:

     

    https://www.dropbox.com/developers/contact

     

    Just make sure to redact the access token.

     

    An access token generated on the App Console will work the same as an access token retrieved using the normal OAuth app authorization flow. It will have access to the account/team to the extent allowed by the app's permission.

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 years ago
Thanks! No, please make sure you have access to the email account for the email address registered to your Dropbox account so you can receive replies to your ticket.
ow_idm_user's avatar
ow_idm_user
Explorer | Level 3
9 years ago
Hi Greg,

Thanks for the help - turns out it was to do with protected domain name I was using (or so I'm told). Changing the domain of my test user to another domain worked.

Thanks!

Glen.

About Dropbox API Support & Feedback

Node avatar for Dropbox API Support & Feedback
Find help with the Dropbox API from other developers.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!