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robhaswell's avatar
robhaswell
Explorer | Level 3
9 years ago
Solved

Webhooks delay - recommended wait time?

Hi, in reference to this: https://www.dropboxforum.com/t5/API-support/Webhooks-delay/td-p/145062   We're using include_media_info=true, and our strategy is going to be to action each webhook twice ...
API
  • Greg-DB's avatar
    Greg-DB
    9 years ago

    Unfortunately I don't have any specific metrics to share, nor is there a good value I can recommend. This delay will vary by account, and even over time for the same account, as it depends on how much file activity there is in the account.

    You may want to try a few values to see what works well for the users of your app in particular. Apologies I can't be of more help!

robhaswell's avatar
robhaswell
Explorer | Level 3
9 years ago

Thanks Greg, unfortunately we list a lot of accounts and I can't think of a way to accurately identify a miss. Perhaps you could begin tracking this metric so you can advise on a range in future?

 

Also, would it be possible to think about moving the webhook to the end of your processing pipeline to resolve this problem altogether?

Greg-DB's avatar
Greg-DB
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 years ago
Thanks for following up. I'll certainly send this along as a request to track some metrics around this to share, but I can't make any promises.

Also, my understanding of the relevant backend systems here is that it unfortunately
wouldn't be a simple fix like that to reconcile the webhook notifications and include_media_info availability.
  • robhaswell's avatar
    robhaswell
    Explorer | Level 3
    9 years ago
    OK! Thanks for the honest answer.

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