Events of event_type file_edit don't appear in /team_log/get_events API response

Hi Bharath_Nadig​ 

I'll be happy to help with any issues you're having with the Dropbox API, but I'll need some more information. Please reply with:

• the name and version number of the platform and SDK/library you are using, if any
• the steps to reproduce the issue, including relevant code snippet(s), but don't include any access or refresh token(s)
• the full text of any error or unexpected output
• 5-10 different 'X-Dropbox-Request-Id' response header values encountering the issue

Hi Thanks for quick response, I am using REST APIs no SDK is used. Below is the curl commands.

curl --location 'https://api.dropboxapi.com/2/team_log/get_events' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {token}' \
--data '{
    "event_type": "file_edit",
    "limit": 1000,
    "time": {
        "start_time": "2025-07-08T00:00:56Z"
    }
}'

Using cursor I navigate each page with the below API

curl --location 'https://api.dropboxapi.com/2/team_log/get_events/continue' \
--header 'Content-Type: application/json' \
--header 'Authorization: Bearer {token}' \
--data '{
    "cursor": "AAB3PJzlHTr_Ock2hZtOLLhaReZZJAmuZxUYegL-MZBgBk0bEWwxb51rcSV1wjKpSsQkCgAjknMdaH8YZs9HshdFBY62z2wFGQ8ghkd8nRHTbo6ebYxxPMtYj5-JrsUX9uFSRv5cmmhgppe5c49lZrKLmeYjFEu1JKJTuAbHQQktWPHFZgdmQ6LPDB06ZTRdIXCImgWkT72Kl7vQFTJddHidbveGIb8iLhIE7vfbxXrSBj8t6_2VeY_Qopyc_bG6Ll63WaoijwUyb8BHlUz1bKTkbTPfhUIZ-zyGfbyvJQPBKXemN5gQVlH8UF1QnFwkDeqDgSAlQwdO5j6TWxnleknSxuzYKu8Uym4PjCBBWlP3K5XWDggLVk-byvKqNKfQ_8uRW957U6jdZg_DqAtRdAzco-Mkfi20CqaG5_QcliyiQ68o48WSYm9X36harBz1tP9AICS0Y8CcIes8kkjkZ5Yp"
}'

Steps to reproduce:

1. Upload a docx or xlsx file.
2. Open the file in Excel for the Web.
3. Edit the file in the Excel for the Web application.
4. Wait for 1 minute.
5. Make get events requests and search for that file name.

Expected Results

File edit event should present in the response.

Actual Results

File edit event not present.

Dropbox Request Ids

ebe21bf749b94799a6755f16873b2195
38eb8e783429428d9a0034a7bf87c111
52f4628cb06e48ce9245bf3936ed1ee9
9e9b188260e34ca390cfc80fba8764e0
67f760264e834bd49d7afc40fc09cbd2

Dropbox Response of 67f760264e834bd49d7afc40fc09cbd2

{
    "events": [],
    "cursor": "AABqd1CSxXXewaZcltjvmbq-gnORMW4WuwQobFD2jC8j43Q1PYzpTz11mzcnCq9QqP2My8Zy3TvTD_mfgLSkQuVoN4PbfKLjWtdTkL_XlUeCIoNiNsRkjgjwLy9ycssze4jHkfYUSPfL1ZjBxOhDb2xA7oHujX10-MrTIWtzdlLq2NtDqID_U6nXUunm9FVw188Ns4zSlQNQdgz6jTBCjf8Q4M3jx6jWruwzUvoL1JgKoaXRS-38oAOxPJmmTU3C7uJWX5XjsN8axQCPlDfxhActiNszDaX_VghH11uqlXSHGPYkdO5z2YzS5LG3zJIgnUInaq7f-zkY-aKsqKjfNXFIMTSTqSF83FPKaHx-SPbIq8EkTZJ2sExQCTNhPpAyPhBOGiquKp2nHM9aczsfST42N5Fi1GHmzrPB5_PLFLkQpK9vev92d4KvTi82Qe3hYp0",
    "has_more": false
}

Let me know if you need further information.

Gracias,

Hi Bharath_Nadig​ 

Thank you for that additional information. We're investigating this API issue. We'll follow up here once we have an update.

Hi any update on this?

Bharath_Nadig​

Thanks for following up. There’s no update to share at the moment, but I’ll be sure to reach out as soon as there’s any news.

Hi we observed that the events are not coming in admin console as well from June 10th onwards is there any settings we can check if the activities are disabled for this scenario? We need the support as soon as possible we have enterprise subscription. If u can give a way to quickly resolve this sooner.

Bharath_Nadig​ 

We've passed your concern along to the team. While we still don’t have any updates to share, we’ll be sure to let you know as soon as we hear more.

To address the additional issue you’re referencing (where edit events are not showing in the Admin Console either), this is part of the same behavior we’re already tracking with the team — it's already included in the investigation.

Can you please provide the current status of this issue.

Bharath_Nadig​ 

We still have not received any further updates. We appreciate your patience. We'll let you know when we hear anything additional.

Bharath_Nadig​ 

I wanted to let you know that a fix for the issue you reported has been released. When you have a chance, could you please test and let us know if the problem is resolved on your end or if you’re still experiencing it?

Thank you for your patience while we investigated and worked on this matter.