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awb's avatar
awb
Helpful | Level 7
2 years ago
Solved

The remote server returned an error: (422) Unprocessable Entity.

I'm trying to list all the file and folders in a Dropbox Teamspace and getting the following error

The remote server returned an error: (422) Unprocessable Entity.

 

"{"error":{".tag":"invalid_root","invalid_root":{".tag":"team","home_namespace_id":"retracted","home_path":"/retracted Dropbox Team Spaces","root_namespace_id":"retracted"}},"error_summary":"invalid_root/"}"

 

This all looked to be working as expected until a few weeks ago.

If anyone could help it would be much appreciated

 

Developers
  • iNeil's avatar
    iNeil
    2 years ago

    Hello awb ,

    Based on the error message "invalid_root", this is occurring as the Dropbox-API-Path-Root header "root_namespace_id" value is incorrect. Please cross check if you are using the correct "root_namespace_id" by executing the 2/users/get_current_account endpoint. You can also test the endpoint using our Dropbox API explorer.

     

    Please bear in mind that there is a possibility that your account has been updated to our new team space functionality. For further information on the latest updated team space, please review the following link:

     

     

    While implementing the Dropbox API with the updated team space, you will need to configure your API calls to operate within the "team space", in order to interact with files/folders in the team space. To do so, you'll need to set the "Dropbox-API-Path-Root" header with your Dropbox API request. For further information, please review the following link:

     

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  • awb's avatar
    awb
    Helpful | Level 7
    2 years ago

    Hi Greg-DB 

    I'm currently reviewing the logs for a customer of ours, is it ok to share folder ids in the forum?

     

    We currently us the following to list folders/files in a team folder

     

    var account = dropboxTeamClient.AsMember(teamMemberInfo.Profile.TeamMemberId).Users.GetCurrentAccountAsync()

     

    dropboxTeamClient.AsMember(account.TeamMemberId).WithPathRoot(new PathRoot.NamespaceId(account.RootInfo.RootNamespaceId))

    dropboxTeamClient.AsAdmin(account.TeamMemberId).WithPathRoot(new PathRoot.NamespaceId(account.RootInfo.RootNamespaceId)

    and then process the child folders

     

    I have the id of the folder in our logs which I can no longer locate in dropbox, both using asadmin and asmember returns a not found. This id looked to be assocaited to a team folder, which is why I asked the question about team folder ids changing.

     

    Is there anyway to locate this folder when I have the ID? 

    Thanks

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    2 years ago
    awb wrote:

    ...

    Is there anyway to locate this folder when I have the ID? 

    ...

    Hi awb,

    Did you try GetMetadataAsync method with your ID? If not, give it a try. Does this call return something meaningful or an error? If error, what error? 🧐

    Hope this gives direction?

  • awb's avatar
    awb
    Helpful | Level 7
    2 years ago

    thanks Здравко , just given that a try and get not found. Tried looping through users and admins 

    dropboxTeamClient.AsAdmin(account.TeamMemberId).WithPathRoot(new PathRoot.NamespaceId(account.RootInfo.RootNamespaceId)).Files.GetMetadataAsync

     

    dropboxTeamClient.AsMember(account.TeamMemberId).WithPathRoot(new PathRoot.NamespaceId(account.RootInfo.RootNamespaceId)).Files.GetMetadataAsync

     

    UPDATE, its a deleted folder Здравко thanks. Still need to get my head around what has been going on in this customers Dropbox.

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    2 years ago
    awb wrote:

    ... Tried looping through users and admins 

    ...

    ... and? 🤔 What is the result? You didn't mention. If result, what's it, otherwise, what's the error?

  • awb's avatar
    awb
    Helpful | Level 7
    2 years ago

    If I included deleted items in the request, the item is returned. In my orginal requests I did not include deleted items.

  • Greg-DB's avatar
    Greg-DB
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see Здравко already offered some helpful guidance so it seems like you have this sorted out, but let us know if you still need help with anything.

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