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Lyn14's avatar
Lyn14
Explorer | Level 4
2 years ago
Solved

Date of file changes from UK to USA version when added to Dropbox

I have produced a spreadsheet, but when its put into dropbox the dates changed from UK to USA version.  Is there away to stop this

Thanks inadvance

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  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for the screenshot, Lyn14! From your screenshot, it looks like you’re previewing the file on the Dropbox website. 

     

    Can you please click on the “Open in” button above the preview, and open your file with Excel for the web instead? Do you still see the dates in the US format then?

     

    If yes, do you see any option to switch to the UK format instead?

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  • Lyn14's avatar
    Lyn14
    Explorer | Level 4
    2 years ago

     

    Th

    This is the same spreadsheet that is on the computer, with correct date format

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me too, Lyn14! If you haven’t tried this already, can you please clear your browser’s cache/browsing data and then re-upload the file to Dropbox? 

     

    If this doesn’t work, I’d also like you to take one extra step with me, and re-upload the file to Dropbox via an incognito/private window on your Microsoft Edge browser.

     

    Does that seem to help at all?

  • Lyn14's avatar
    Lyn14
    Explorer | Level 4
    2 years ago

    Hiya thanks for trying to help.  Have cleared all the history and up loaded it again and its still the same.

    Not sure what you mean about private window.

    regards

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for giving that a try! 

     

    If you open Microsoft Edge, there should be three dots in the upper right corner of your window. Please click there and select the “New InPrivate Window”.

     

    Do you see any difference, if you re-upload your file to the Dropbox website from there?

  • Lyn14's avatar
    Lyn14
    Explorer | Level 4
    2 years ago

    Hi Nancy

    Sorry, still no difference.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Lyn14 - sorry to jump in here, but could you clarify if you're previewing the file on the Dropbox website directly or if you're opening it through the Excel integration instead? 

  • Lyn14's avatar
    Lyn14
    Explorer | Level 4
    2 years ago

    Hi

    I download from Dropbox to my computer update.  Once finished the date is UK format, I up load from Excel to Dropbox - view in Dropbox and format is changed.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you maybe send us a full screen screenshot so that we can distinguish where you're previewing the file from Lyn14?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshot, Lyn14! From your screenshot, it looks like you’re previewing the file on the Dropbox website. 

     

    Can you please click on the “Open in” button above the preview, and open your file with Excel for the web instead? Do you still see the dates in the US format then?

     

    If yes, do you see any option to switch to the UK format instead?

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