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KaiCaughman's avatar
KaiCaughman
Helpful | Level 5
6 years ago
Solved

Deleted Files on pc

I have had dropbox for a while and mainly use it to transfer pictures and such to and from devices, However, when I updated dropbox on my computer there was an option to sync files. Not really paying...
Computer Backup
Download
restore
sync
  • KaiCaughman's avatar
    KaiCaughman
    6 years ago

    Restored most of the deleted files from dropbox's deleted folder online. No option for that on the app. Still highly recommend an option to maybe NOT delete everything from your computer just so there a reason to fill up the Dropbox online storage forcing people to pay for the larger size. Instead maybe, just maybe, add an easily accessible option to not do that. Thanks

JLcrypto's avatar
JLcrypto
Explorer | Level 4
4 years ago

Hello Megan
Thank you for your time


I did enable computer back end but it was with the intention of backing up my file online like I do with iCloud

Not taking control over my file locally on my laptop

 

When I deleted the file, I only deleted the file from work that were coming from Dropbox and downloaded themselves on my laptop (about 130 GB) so I deleted them and only them, then I deleted the app DropBox. And when I deleted the app, all my files from my Mac (except my music) where deleted as well, which obviously was absolutely not the objective.

Now I managed to download my file back again but I can't access my desktop anymore nor my download. The link were deleted as well. I can not put anything back on my desktop.

Your solution will be to reinstall Dropbox, disable the computer backup feature, get back my file (if necessary) and delete the app again?
I was happy with the online version but the desktop app really messed up my computer, sorry to say that.

Thank you

Joris

JLcrypto's avatar
JLcrypto
Explorer | Level 4
4 years ago

Anyone can help? 

I found it insane to allow such big problems happening (you can see online and on this forum that the problem is common to a lot of people)

And there is almost no support 

I'm still unable to use my desktop or my download since I deleted the dropbox app
I downloaded my file back fortunately but It seems Dropbox messed up with my permissions and I'm not allowed to use my desktop/download

 

Any help to retrieve it appreciated

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey  JLcrypto, sorry to hear you're still having issues with this.

     

    Could you maybe try the steps outlined here and let me know if it helped improve matters?

    • JLcrypto's avatar
      JLcrypto
      Explorer | Level 4
      4 years ago

      Yes it works at least ! Thank you

       

      I had to remove some files because I could not open them without Dropbox even if they were originals file from my computer at the beginning.
      Sorry but never again the desktop app
      Never again ! It has mess up with my Mac so much it's insane

      I have some shaggy mouse now when I use it, like it's going to bug and it never happens before

      Anyway at least I have my desktop/download back and I deleted that horrible app for good
      Thanks

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Glad to hear you're back up and running and thanks for the feedback on this too JLcrypto

         

        Let me know if you have anything else to add or ask. 

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