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rojan's avatar
rojan
Explorer | Level 3
3 years ago

Dropbox folder load slow (audio files)

We have multiple shared folders, our dropbox folders load perfectly fine when they have only documents inside them. However as soon as you put audio files (.wav / .ogg / etc) inside them, windows explorer (w11) shows the green loading bar & takes a few seconds to process.

 

I implemented a registry key change below to prevent windows from optimizing folders based on 'music' & restarted the PC however it had made no difference.

HKCU\SOFTWARE\Classes\Local Settings\Software\Microsoft\Windows\Shell\Bags\AllFolders\Shell  

Name: FolderType 

Value: NotSpecified

 

Are there any known ways to resolve the loading issues? Files are excluded from AV scanning + windows indexing.

desktop
View
Windows

5 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey rojan, thanks for letting us know about this.

     

    Can you also quit and restart the Dropbox app, to see if that helps?

     

    If not, try quitting the Dropbox app altogether, to check if the issue persists with the app closed.

     

    Let us know what you find.

  • rojan's avatar
    rojan
    Explorer | Level 3
    3 years ago

    Hi Hannah,

     

    Restarting dropbox did not help, it's affecting all users.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey rojan, sorry to jump in here, but I was wondering, have you waited enough for the desktop app to sync those changes and show that it's up to date in your system tray?

     

    Does the issue go away when the desktop app is completely closed?

  • rojan's avatar
    rojan
    Explorer | Level 3
    3 years ago

    Hi Walter,

     

    The synchronization is completed, it's occurring when any users re-open that folder each time.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey rojan, I'll have to insist on checking whether this persists, when the Dropbox app is closed.

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