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abi21gail's avatar
abi21gail
New member | Level 2
2 years ago

Dropbox Link unable to view

Hi! I have an excel file where I inserted a dropbox link (PDF File). My issue is that the receiver of the file can't open the link.

An error will show like "unable to open". Anyone can help me?

Error Messages
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7 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there abi21gail, sorry to hear you're having issues with this.

     

    Can you please confirm that you used these steps to create a shared link to the PDF file in question?

     

    Thanks!

  • abi21gail's avatar
    abi21gail
    New member | Level 2
    2 years ago

    Hi @walter. I believe i follow those steps. I'm not quite sure if the issues are in dropbox or in excel

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    In that case, could you send us a screenshot of the error so that we can have a look too abi21gail?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    So this error comes from Excel and not Dropbox - right abi21gail?

     

    Does the shared link work normally if you copy and paste it into a web browser? 

  • abi21gail's avatar
    abi21gail
    New member | Level 2
    2 years ago

    Yes, it works on copy & paste. But I want my receiver to avoid copy & paste and just click on the link ☹️

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I definitely see where you're coming from abi21gail. 

     

    However, keep in mind that the issue could be related to Microsoft, as the error is the same as in this thread, since support for Office 2013 ended in April this year.

     

    I hope this clarifies! 

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