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Nosbags 's avatar
Nosbags
Helpful | Level 6
6 years ago
Solved

err_connection_refused

Can’t seem to connect to Dropbox at all using multiple different browsers and in private /incognito mode. Keeps saying refuses to connect. Have added Dropbox.com to trusted sites in settings, uninsta...
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  • Kristo34's avatar
    Kristo34
    5 years ago

    It works, thank you! I just deleted the host file and it started working.

    1. Press Windows Key + R.
    2. Type %WinDir%\System32\Drivers\Etc into the Run window and click OK.
    3. Delete hosts file .
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thanks for joining the topic ken l.19 and denisebrown!

Just to confirm, did you try these steps, and the issue persisted ken l.19?

Since you mentioned using a Mac device instead denisebrown, you could try researching the HOSTS file on a Mac.

While this isn't an official solution recommended by Dropbox, as it seemed to help other users in this thread, it might help in your situation.
ken l.19's avatar
ken l.19
Helpful | Level 6
5 years ago

I deleted the host in the registry and it makes no difference.

 

Still doesn't work

 

thank you

Ken

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    I can only recommend checking the posts in this very thread, since something is definitely preventing access to the Dropbox servers from your machine.

    Whether this is a VPN, proxy setting in the app, ISP or router issues, we can't say, as it's specific to your device.

    Does this issue occur on a different network, or on another computer on the same network?
  • ken l.19's avatar
    ken l.19
    Helpful | Level 6
    5 years ago

    I thought it might be the firewall at work so I tried to connect at home.

     

    No luck.  For me it seems to be a local issue

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Could you let me know which browser you're using as your default, and the version you have installed ken l.19?
  • ken l.19's avatar
    ken l.19
    Helpful | Level 6
    5 years ago

    My main browser is Edge - Version 88.0.705.56 (Official build) (64-bit)

    Windows 7 pro operating system

     

    I would have switched back to chrome if it worked.  But I cannot get it to work on Chrome either

     

    thanks

     

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