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Daniel K.61's avatar
Daniel K.61
New member | Level 1
10 years ago
Solved

Error downloading folder through web client

I'm trying to download a large folder through the web client. After I click download I'm prompted to save a small file called unspecified.htm, which saves and then nothing else happens. I'm sure I've...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
10 years ago

To say that this is broken or that you cannot download large files is not true. The functionality is working as desgined. Folders or groups of files that total more than 10,000 files or are larger than 1GB in size cannot be downloaded. You need to select a smaller seleciton of files/folders.

 

Laura S.44 wrote:

We pay money for this, and yet cannot download large files?

You certainly can download large files. Single files of any size can be downloaded. It's only multiple files or a folder of files that has the restrictions listed above.

 

Also, that no one has responded to this thread is quite insulting. 

Please remember that this is a user-supported forum. Dropbox Support does not monitor the messages posted here. If you need an official response, you need to contact Support.

davidasmith90's avatar
davidasmith90
New member | Level 2
10 years ago

Actually, it still is a bug because the system doesn't notify the user that there was a problem due to file size etc. It just downloads a file called "unspecified". As a software developer, I consider this to be a bug.

 

I will contact support to see if they can shed some light on the problem/bug/issue/feature.

  • scfilmdept's avatar
    scfilmdept
    New member | Level 2
    9 years ago

    Agreed, there is no error message that appears to inform the user that a specific error has occurred, or that the user is attempting to do something that doesn't work.

     

    Is the issue with downloading the whole folder at once because zip files are incapable of exceeding 1GB due to the coding or something? Seems odd that it's an issue in (basically) 2017.

    • Info M.1's avatar
      Info M.1
      Explorer | Level 4
      9 years ago

      I have backupfolder for my websites - ziped in tar. Files are often bigger as 2 GB - but it seems is impossible to download on a disk via web interface. Sometimes it goes but today definitely not. Dropbox is not anymore service I can advice to our customer as safety variant. We will start looking another service.

       

      Regards

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