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Error downloading folder through web client
I'm trying to download a large folder through the web client. After I click download I'm prompted to save a small file called unspecified.htm, which saves and then nothing else happens. I'm sure I've used this feature successfully before. Any idea what's happening?
I've tried both download methods - click the folder and click download at the top, and right click. I can download individual files successfully.
Tried Mozilla Firefox & Chrome, Windows 10.
You cannot download over 1gb of data via the browser. You have to download the Dropbox "application".
See link: https://help.dropbox.com/desktop-web/download-entire-folders
103 Replies
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Also still not working for me and downloading files individually or by file type isn't an option for me as there are so many.
I'm really rather surprised that this has been happening since the start of the year and DropBox still hasn't fixed this!
Agreed, Dropbox has been decreasing in service and functionality for a couple years now. We pay money for this, and yet cannot download large files? Google drive and wetransfer do not have these problems.
Also, that no one has responded to this thread is quite insulting.
Thank you, this was very helpful!
- Rich
Super User II
To say that this is broken or that you cannot download large files is not true. The functionality is working as desgined. Folders or groups of files that total more than 10,000 files or are larger than 1GB in size cannot be downloaded. You need to select a smaller seleciton of files/folders.
Laura S.44 wrote:
We pay money for this, and yet cannot download large files?
You certainly can download large files. Single files of any size can be downloaded. It's only multiple files or a folder of files that has the restrictions listed above.
Also, that no one has responded to this thread is quite insulting.
Please remember that this is a user-supported forum. Dropbox Support does not monitor the messages posted here. If you need an official response, you need to contact Support.
Actually, it still is a bug because the system doesn't notify the user that there was a problem due to file size etc. It just downloads a file called "unspecified". As a software developer, I consider this to be a bug.
I will contact support to see if they can shed some light on the problem/bug/issue/feature.
Thanks for the help.
To anyone from dropbox reading this, the impossibility to download large files, plus the lack of ANY explanation on the web page when this happens is UNACCEPTABLE.
Google Drive & Box is the way to solve problem.
Agreed, there is no error message that appears to inform the user that a specific error has occurred, or that the user is attempting to do something that doesn't work.
Is the issue with downloading the whole folder at once because zip files are incapable of exceeding 1GB due to the coding or something? Seems odd that it's an issue in (basically) 2017.
I have backupfolder for my websites - ziped in tar. Files are often bigger as 2 GB - but it seems is impossible to download on a disk via web interface. Sometimes it goes but today definitely not. Dropbox is not anymore service I can advice to our customer as safety variant. We will start looking another service.
Regards
Seriously???? What a complete joke. I now have to selectively download three gig of files selectively. Stupid, stupid, stupid limitation.
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