Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

rmenconi's avatar
rmenconi
New member | Level 2
2 years ago

Error Occurred When Opening Files Saved To My PC's Dropbox Folder

I have my desktop and Documents from my PC backed/sync'd in Dropbox.  All of the files are accessible and able to be opened via the Dropbox website and on my phone.  If I try to open the files contai...
desktop
Error Messages
Preview
View
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey rmenconi, sorry to hear about this.

 

Would you mind sending over a couple of screenshots of the issue, so we can have a visual?

 

For example, a screenshot of the error message, how your files look in the Dropbox folder etc.

 

Also, please hover over the Dropbox icon in your system tray and send us a screenshot of what you see there too.

 

Thanks in advance.

  • rmenconi's avatar
    rmenconi
    New member | Level 2
    2 years ago

    Hannah

     

    The icon shows up to date 189.4.8395

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the screenshots, rmenconi!

       

      Your files appear to have a gray x icon on them, which is probably the cause of the syncing issue here.

       

      Are your files currently set to online-only? If you right click them, can you switch them to available offline, to see if that helps?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!