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rmenconi's avatar
rmenconi
New member | Level 2
12 months ago

Error Occurred When Opening Files Saved To My PC's Dropbox Folder

I have my desktop and Documents from my PC backed/sync'd in Dropbox.  All of the files are accessible and able to be opened via the Dropbox website and on my phone.  If I try to open the files contai...
Desktop
Error Messages
Preview
View
Windows
rmenconi's avatar
rmenconi
New member | Level 2

Hannah

 

The icon shows up to date 189.4.8395

 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Thanks for the screenshots, rmenconi!

 

Your files appear to have a gray x icon on them, which is probably the cause of the syncing issue here.

 

Are your files currently set to online-only? If you right click them, can you switch them to available offline, to see if that helps?

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