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bugensui2015's avatar
bugensui2015
Explorer | Level 3
2 years ago

Error when trying to preview a video file on the mobile app

i cannot view my vedio

Mobile
Preview
View

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to see that you're having this issue, bugensui2015.

     

    Did the error appear only recently? Were you able to preview it before?

     

    If you save the file to your device, are you able to play it there?

     

    Keep me posted.

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