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cjbogart37's avatar
cjbogart37
New member | Level 2
3 years ago
Solved

Help. I have a new laptop -NO files appear when I log in!

I have a new laptop.   When I log in to Dropbox, NONE of my many files are there.

Where are they?

Yikes.

Thanks to anyone who might be able to assist. 

desktop
View
  • Walter's avatar
    Walter
    3 years ago

    Hey cjbogart37, sorry to hear you're having issues with this.

     

    Have you made sure that you're logging into the correct Dropbox account?

     

    If so, do you see your files on our website? 

     

    If you were referring to the desktop app, can you let me know if it's up to date in your system tray/menu bar or if it's still syncing? 

     

    Let me know what you find! 

3 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey cjbogart37, sorry to hear you're having issues with this.

     

    Have you made sure that you're logging into the correct Dropbox account?

     

    If so, do you see your files on our website? 

     

    If you were referring to the desktop app, can you let me know if it's up to date in your system tray/menu bar or if it's still syncing? 

     

    Let me know what you find! 

  • cjbogart37's avatar
    cjbogart37
    New member | Level 2
    3 years ago
    Thank you so much! I did solve it after reading your helpful info. The new laptop wanted me to use my 'original' log in , which was from a different email address. Voila! Solved.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Glad to hear that it's sorted now cjbogart37 

     

    See you around the Community and take care!

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