I am trying to access my files. How do I do this?

Hi Mouland, happy Monday! 

I'd need some additional info, in order for me to provide you with the appropriate next steps. 

Can you clarify which platform you're trying to access files from? Are you accessing your account online, on the desktop app or mobile app? 

What do you see when you visit your account online?

Let me know more! 

Hi Megan

I am simply trying to open my account to access files, and for some reason there is no easy way to do so. can you give me step by step instructions how to view and download my docs and file? Thank you

Hi Mouland, absolutely! 

You should be able to log into your account online, and view your content by clicking here. 

Once there, you can view any of the files you want, by clicking on them and use these steps to download them.

If you have any questions, let me know!