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Forum Discussion
I can not download files from an specific folders (via web)
Hi. I am trying to download a folder I created on the PC where I have native Dropbox. I am now on my laptop at home, and when I go to that folder, the download button is greyed out, and the 3 dots thingy does not show the option to download the files.
Is it possible the owner of DB (work-related) disabled specific folders? Why is this happening on one specific folder?
Thank you
- Megan
Dropbox Staff
Hi there, BrunoSuras, I'd be happy to have a look here!
When you say that you created it on the PC where you have native Dropbox, are you referring to the Dropbox desktop app?
Is the folder a shared one? And if so, are you the owner or a member there?
Keep me posted, and we'll take it from there!
