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I can't open an Excel document stored in Dropbox through my iPad Pro.
Through the ‘Recents’ folder in Excel, I try to open an Excel doc stored in Dropbox, on my iPad Pro, I get a request or which asks if I want to link Microsoft Office Mobile with Dropbox. It asks which account I want to link with; I tell it. (I have a Personal Plus account). It briefly tells me, ‘working on it’ then jumps back to the ‘Recents’ files, without opening the doc. If I try to open it from Dropbox, via the App, the same thing happens. The App Center in Dropbox is no help at all, it indicates that MS Mobile is linked, and as far as I can see offers no way of linking a new App anyway. Dropbox Support is worse than useless; as a Plus account, I should have access to live chat, but I cannot find any reference to or way of accessing this. I have already wasted several hours with this run-around, and am stunned by the poor design of this whole site.
19 Replies
I just went to Dropbox app, selected an excel file, hit open in excel and this time it takes me to my OneDrive (which I’ve resorted to using because Dropbox wasn’t working). But this file isn’t even in my one drive. It doesn’t show in the list of documents in my one drive. This is a new situation for me. I’m trying to attach the screenshot but the attach command won’t work.
My problem started sometime around October and I’ve basically had to avoid using Dropbox with excel. Unfortunately I manage my partners business with a spreadsheet that we share so I have to use all sorts of work around a to keep us using the same document. It’s absurd. I will send screenshots…I use a iPadOS 18.1.1. I believe I have Dropbox Plus. It’s worked smoothly for years! Then, horrible.
I did a screen video of the problem, but due to privacy concerns, I don’t want to post it here. Let me know how to get it to you. I can’t open from Dropbox into Excel. I can’t open from Excel navigating to the Dropbox file. I CAN open when, from Excel, I open the File program and go to cloud locations and choose the file there. You’ll notice the first time I try to open Dropbox from within Excel, it pops up a login window and then immediately closes it and says it fails. This only happens on the first time. I’ve tried uninstalling both apps and reinstalling fresh and signing in.
I’ve been having the exact same issue in the last few months. I’d always been able to go to Dropbox, recents, open my existing excel file in excel, and it would work. Now it goes through multiple pages . . . Eventually leading to an error opening your file. It’s been more than annoying. I will try some of these suggestions and see.
Do you mean File Manager? I rarely use it; and I don’t understand how that will help me open an Excel file stored in Dropbox? I also don’t know how to link File Manger with Dropbox, I had a lot of trouble even finding the App Center on the Dropbox website. Why doesn’t it show up on any of the menus? Or search bars?
- Rich
Super User II
PPagan wrote:
Through the ‘Recents’ folder in Excel, I try to open an Excel doc stored in Dropbox, on my iPad Pro, I get a request or which asks if I want to link Microsoft Office ...
Just use the Files app and connect it to your Dropbox, then access the Files app within Microsoft Office or any other application. It's a much better experience, for any cloud storage service.
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