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funkyblue3's avatar
funkyblue3
New member | Level 2
2 years ago

I can't open my files

I've had dropbox for years and years. I have my entire life of photography and other projects saved in it.  Other than 2 folders I have been working in constantly over the last few weeks - I cannot open anything! They all say "cannot open file".   I can "see" the file on my phone, but they will not download!

 

Please HELP!!!

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1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there funkyblue3, sorry to hear you're having issues with this.

     

    Are you able to preview those files normally on our website? Could you please send us a screenshot of the error you're getting so that we can have a look too? 

     

    Also, what's the format and size of those files?

     

    Any additional information is more than welcome!

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