I can't see my files, folders or sidebar

Have you tried clearing all cache and cookies on your browser?

I'll try but I think Geek Squad did that yesterday.  I'll try it.

I am having the same issues while working in Google Chrome on Dropbox. I tried Safari instead and it appears to work. While in Google Chrome, if I click a folder nothing shows up. No files or folders. And the Search bar does not work either. When I click in it, it just disappears. Google Chrome is my preferred browser to use though so hopefully this gets figured out ASAP. 

Sounds good.

Hi @CPDevm after some digging it seems there is no need to open a ticket for this. 

Our team is aware, and actively working on it as you can see here. 

Hey Megan,

After walking away from the computer for a few hours, I returned and happily found Dropbox working again, so I downloaded a few files to create a report. Then going to the next report, the viewing pane is once again blank.

Thank you for letting the Chrome browser users know this is a serious issue. Look forward to working on DB with confidence, not with tentativity. 

Kj herbs

Hey Megan,

As a note, my manager who uses DB has no issues and is not particularly happy with how late the reports are coming. Right now we are back to emailing files as a last resort.

Dropbox is an expensive service and we have an expectation that is problem will be resolved ASAP. 

Thank you for your understanding of the situation.

KJ Herbs

I can't use dropbox on my primary computer (windows 11 / newest version of edge and chrome). The webpage either doens't load or only partially loads. Sometimes it appears to fully load and then 0.5 seconds later the page goes blank.

I tried another computer and it loads fine. Don't know why.

Please troubleshoot. Problem is not on my end. I have tried clearing cache, rebooting, using different browser. I do need to get it running on my primary computer son.

Walter, Megan, and other DB staff,

Seriously...I need to access the files on DB. I've been limping (mostly lame) for the past 2 days, now entering day 3. Again, the problem is not being able to view files in the viewing pane. The navigation pane shows up most of the time, but when selecting a folder in the left nav pane, no files are visible in the viewing pane.

THe cache is whistle clean since Wednesday, and I am beyond frustrated. I have not upgraded anything on my desktop that would affect DB. There are no new applications loaded on the desktop that would conflict with DB.

If you wish to chat, email me so we can solve this issue once and for all. I have reports to complete today and don't wish to be in this invisible viewing cycle all day long. I am considering moving to another platform for file storage as I have little confidence in Dropbox.

Sincerely,

KJ Herbs