I get a message that I'm offline when I look at a file in Dropbox

Question

Does anybody knows why I get this message when I want to look at a file in my drop box.
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It says that i'm offline.

Walter · Answer

Hi there Marie-HeleneLeclair - thanks for joining our Community and happy Friday!&nbsp;
Could you please send us a screenshot of the error you're getting and clarify your device's OS and if you're previewing your files through a web browser or via the Dropbox mobile app perhaps?
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Any additional information is more than welcome!&nbsp;

grazzie · Answer

Same issue with ALL file types. What the heck is going on?

Megan · Answer

Hey grazzie, let's try to see what we can find together!&nbsp;
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Do you notice this behavior on a specific browser?&nbsp;
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If I were you, I'd try switching browsers, and also clearing the cache on my current one. Can you give it a go and try again?&nbsp;
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Let me know more!

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I get a message that I'm offline when I look at a file in Dropbox

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