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Forum Discussion
Courtney945
2 days agoExplorer | Level 4
I would like an option to change the default PDF program
As a longtime Dropbox user, I am annoyed that the only PDF program that's given as an option to view PDFs is Adobe. I don't use or like Adobe PDF products. I use PDF Expert and would like to be able to make PDF Expert my default program for viewing PDFs. Please respond to let me know if this can be done.
- Courtney945Explorer | Level 4
I can't figure out how to attach a screenshot. I keep getting a message "PNG not allowed" and "PDF not allowed". What can I try?
- Megan
Dropbox Staff
Hey Courtney945!
If you're trying to send over a screenshot using your mobile, could you maybe try using a computer, or see if you can switch to a .jpg file?
If not, then it's totally okay. I'd just like to have a visual.
- Courtney945Explorer | Level 4
The problem exists when using my iPAD and iPhone. On my MacBook Pro I'm able to set a default, system-wide, application-wide selection for the PDF application to use when viewing any PDF. I have selected PDF Expert. All PDFs on my computer open using the PDF Expert application.
I'd like to be able to do the same for PDFs viewed within Dropbox on my iPad and iPhone. What happens now on these devices is when I open a PDF in Dropbox I see a lozenge at the bottom that says "Open In". When I press it, I'm only given the option to open with Adobe Acrobat (since I don't use AA it says "Install Adobe Acrobat Reader"). There is no other PDF program I'm allowed to choose. As I've said, I want to use PDF Expert always for pdfs saved in Dropbox. Today I'm forced to cancel out, then save the PDF to the Home Screen, and then open it using PDF Expert.
Can PDF Expert be my default reader in Dropbox on the iPhone and iPAD?
- Megan
Dropbox Staff
Hey Courtney945, could you send me a screenshot showing all the available options for PDF files, in order for me to have a visual too?
Do you see the "Open with" option for other file types (let's say images, or documents)? And if you do, are your options limited there too?
- Jay
Dropbox Staff
Hi Courtney945, thanks for bringing this to our attention.
What device are you using when previewing PDF files?
Are you able to set a default PDF previewer via your mobile OS?
This will help me to assist further!
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