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Roberto30's avatar
Roberto30
New member | Level 2
7 years ago
Solved

I'm getting an error when I sign in from the mobile app that my email isn't valid

I had to reset my android smartphone recently. Since then, I cannot use the dropbox app anymore. The app is asking for my email and a pwd. It keep saying :please enter a valid email address. I'm stuc...
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  • Lusil's avatar
    Lusil
    7 years ago
    Hi there Roberto30, 
     
    As a first step, could you please ensure that you’re trying to sign in with the relevant email address associated with your account? You can cross-check this by checking from other platforms you may have logged in to:
    If you find that it’s the same account, could you try reinstalling the mobile app and see if that does the trick? 
     
    Let me know how it goes!
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi MandM, thanks for trying out some troubleshooting steps from your end. 
 
In order to have a look at this behavior from your end a bit more in-depth, I’ve reached out to the email address connected to your Community profile. 
 
When you have the chance, please check your inbox for my message. Cheers!
Runningwolf's avatar
Runningwolf
New member | Level 2
7 years ago

Well, here's a fine how-do-you-do. I too have this problem. I went to Play Store Apps and looked at installed apps and it wasn't even listed, though I know it is on the phone and I can attempt to log on being greeted with the "enter a valid e-mail address." I went into the phone settings/apps and it was listed there and I uninstalled it. When I went back to the play store to my library and attempted to re-install Dropbox, I am greeted with "Your device isn't compatible with this version" message. I have an HTC Droid Incredible 4G running Android 4.0.4. There are no new updates available for this phones system.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there Runningwolf, 
     
    If you have an Android phone and you want to run the mobile app, you need to use an Android OS 4.4 (KitKat) or later. You can review this in this article. 
     
    Nonetheless, you should be able to still navigate to your Dropbox account through the mobile device’s supported web browser(s). 
     
    I understand that this may not be the ideal reply you were looking for, but I do hope it helps to some extent. 

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