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cloudres
3 years agoExperienced | Level 12
Image appears to be corrupted
Hi everyone,
for the first time I find myself managing a seemingly corrupted file synced on DropBox. It's a small, low-resolution image, fortunately not essential and also saved elsewhere. But it remains a question mark for me. I would like to understand in these cases how to proceed to recover the document.
And also, how can I find out if there are other files in my DropBox space in this state? I ask because usually these things are discovered only at the last minute, when those files are really needed. I would like to be proactive, that's why.
Thank you!
Hey cloudres, so if you were able to restore the file to a previous version, that means that the file was edited at some point, for it to have a newer one.
If it was only edited once, that action is what might have caused it to be corrupted.
If you see in the version history that it's been edited more than once, I'd suggest you save a copy of the version that works and then keep restoring older versions, to find out which one caused the corruption, if that makes sense.
12 Replies
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- Hannah3 years ago
Dropbox Community Moderator
I'm happy that we at least solved the issue, cloudres.
If you come across this or any other issue again, please let us know.
Have a great week ahead!
- djdole2 years agoNew member | Level 2
Could Dropbox just NOT save various versions of the file, but instead sync the exact bits of LATEST version (only after a client has finished saving it, clearing the dirty-bit)?
That would sure prevent Dropbox from corrupting files which a client ...
Is there an option to have Dropbox NOT save multiple versions?
(Not having to maintain multiple versions would also save Dropbox itself, storage costs.)
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