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TeoH's avatar
TeoH
Explorer | Level 3
3 years ago

Logic Project is ”stuck”

Hi! I use Dropbox on my mac, I’ve put a project in the Dropbox folder to upload it. Now when I try to open it it say “cannot communicate with help application”, when I try to download it from the web it downloads in a format that can’t be opened… on my Dropbox folder on my desktop it says that the project is over 16GB but on the website it’s only a few MB, I’m not able to either upload or download it, what can I do?

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21 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi TeoH, thanks for bringing this to our attention.

     

    Could you attach a screenshot showing the error message you're getting?

     

    This will help me to assist further!

  • TeoH's avatar
    TeoH
    Explorer | Level 3
    3 years ago

    This is what I says when I press the small cloud to download it...

    This is what I says when I try to open it...

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Is this only occurring for Logic projects in your Dropbox folder?

  • TeoH's avatar
    TeoH
    Explorer | Level 3
    3 years ago
    Yes, i haven’t had it happen for any other files
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi from me as well, TeoH!

     

    Do you mind uploading one more screenshot of the file's size as it's showing on the web? 

     

    Also, what's the current syncing status and app version of your Dropbox app?

  • TeoH's avatar
    TeoH
    Explorer | Level 3
    3 years ago

    Hi!

    This is one of the projects on the web...

    Same project on my desktop...

     

    It says that all files are updated and that I'm running v178.4.4811

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the additional info and screenshots, TeoH!

     

    If you close the Dropbox application, are you getting the same error when trying to open this file?

  • TeoH's avatar
    TeoH
    Explorer | Level 3
    3 years ago

    Yes I get the same error!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey TeoH, sorry to jump in, but could you try these steps to upload your projects and let us know how it goes? 

  • TeoH's avatar
    TeoH
    Explorer | Level 3
    2 years ago

    Hi...

    When trying to upload the file to the web I get an error saying "you can't upload empty files"... And I'm unable to convert the projects into a .zip on my mac since I can't download it from dropbox.

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