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Lost access to Dropbox files on ipad but ok with iphone 11
Suddenly lost access to all Dropbox files using my ipad Air 2 but still accessible on my iphone 11. Did I hit the wrong key somewhere? Please help
thanks but this did not help. What did work was uninstalling Dropbox app and re-installing.
Bingo! Problem solved, but I fail to understand why such a step works in many cases, as with modems/ routers etc and why it should be necessary.
4 Replies
I have lost access to all files using Ipad Air 3 but still have access on iphone 11
lost access to all files using ipad Air 3 but have access on iphone 11. Why, please?s
- Walter
Dropbox Staff
Hi there wilczech83, sorry to hear you're having issues with this.
When you say your lost access, can you please clarify if you're using the mobile app or a web browser to access your files?
Are you getting any specific errors perhaps?
Any additional information is more than welcome!
thanks but this did not help. What did work was uninstalling Dropbox app and re-installing.
Bingo! Problem solved, but I fail to understand why such a step works in many cases, as with modems/ routers etc and why it should be necessary.
