My audio loses preview for one specific client.

Hey there, voiceoverman, let's jump right into this! 

The first thing I'd like to know is how exactly you're sharing the file with them?

Now, keep in mind that if this happens with one specific user, and not all of them then it could be the player they use on their end. 

Had it been a Dropbox issue, then it would happen to every customer you send it to.

Let me know more, and we'll take it from there!

Hi Megan thanks for the message, I upload their audio to a specific folder in my dropbox account and send them a link to the audio. They then download the audio (not stream it) and find that the end is missing. 

Hi voiceoverman, do they download the audio locally to their device, or add it to their Dropbox account in order to preview it directly from there? 

Good question let me ask. They are on a different time zone so maybe a few hours before I come back

No worries, take as much time as you need voiceoverman! 

They say "I make a direct download" . So not saving it to dropbox acct

Hi voiceoverman, is it possible that their download isn't being completed fully, so they're not getting the full file?

Could you ask them to try switching browsers to see if this helps, or using incognito/private browsing mode without any extensions running?

They use Chrome. Its not just me its other artists they work with too

If they are the only user experiencing an issue, then it's something on their device that is causing this issue, such as a proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains.