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voiceoverman's avatar
voiceoverman
Explorer | Level 3
3 years ago

My audio loses preview for one specific client.

As a Voice Over artist I use Dropbox to share completed work from my UK studio with clients all over the world. These can be 30 sec MP3 files or 90 minute WAV files. It is such a simple solution that...
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Preview
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi voiceoverman, do they download the audio locally to their device, or add it to their Dropbox account in order to preview it directly from there? 

voiceoverman's avatar
voiceoverman
Explorer | Level 3
3 years ago

Good question let me ask. They are on a different time zone so maybe a few hours before I come back

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries, take as much time as you need voiceoverman! 

    • voiceoverman's avatar
      voiceoverman
      Explorer | Level 3
      3 years ago

      They say "I make a direct download" . So not saving it to dropbox acct

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi voiceoverman, is it possible that their download isn't being completed fully, so they're not getting the full file?

         

        Could you ask them to try switching browsers to see if this helps, or using incognito/private browsing mode without any extensions running?

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