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Forum Discussion

voiceoverman's avatar
voiceoverman
Explorer | Level 3
3 years ago

My audio loses preview for one specific client.

As a Voice Over artist I use Dropbox to share completed work from my UK studio with clients all over the world. These can be 30 sec MP3 files or 90 minute WAV files. It is such a simple solution that...
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Preview
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi voiceoverman, is it possible that their download isn't being completed fully, so they're not getting the full file?

 

Could you ask them to try switching browsers to see if this helps, or using incognito/private browsing mode without any extensions running?

voiceoverman's avatar
voiceoverman
Explorer | Level 3
3 years ago

They use Chrome. Its not just me its other artists they work with too

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If they are the only user experiencing an issue, then it's something on their device that is causing this issue, such as a proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains.

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