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Marshal mellow's avatar
Marshal mellow
Collaborator | Level 8
2 years ago
Solved

Not able to download a photo from Dropbox to my phone. Why?

I've always used my PC for Dropbox and now all I want to do is download a picture to "photos" on my phone and I can't seem to do it. Can anyone help?
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  • Marshal mellow's avatar
    Marshal mellow
    2 years ago
    By using my son's seemingly unorthodox method of screen grabbing the photo and saving it I would say, yes, it has (?) Thank you so much for all your help ❤️
Marshal mellow's avatar
Marshal mellow
Collaborator | Level 8
2 years ago
I'm sorry but I'm not. I push on the app and I see the photos from my camera. I push on one and I get a bunch of of folders and it says "can't use this folder". That's as far as I get.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Marshal mellow, you mentioned earlier that you get a  "can't use this folder" error message. 

 

Can you send me a screenshot of that, please? And if you could also walk me through the exact steps you follow in order to download your content, that'd be great. 

  • Marshal mellow's avatar
    Marshal mellow
    Collaborator | Level 8
    2 years ago
    Hi Megan,
    My son is visiting and is young enough to know stuff I don't know. I can't seem to be able to bring up that "can't bring up this folder'' thing again but what my son did was to open the photo, take a screenshot and toss it into "Gallery" which I didn't know I had. Are my problems solved?
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Marshal mellow, happy July 1st.

     

    I wouldn't be able to answer that, I'm afraid. 

     

    I wanted to ask if the issue is now solved on your end. Let me know. 

  • Marshal mellow's avatar
    Marshal mellow
    Collaborator | Level 8
    2 years ago
    By using my son's seemingly unorthodox method of screen grabbing the photo and saving it I would say, yes, it has (?) Thank you so much for all your help ❤️
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    My pleasure Marshal mellow!

     

    If you need anything else, give us a shout!    🤗

  • Marshal mellow's avatar
    Marshal mellow
    Collaborator | Level 8
    2 years ago
    Wait! I (we) did it! I couldn't figure out where the photos were going when I clicked the down button. I needed "Gallery". At least it seems that way. Now I can download a photo and share it 😁 Actually, I haven't tried attaching one to an email or putting one on Facebook etc, but I assume I'll be ok. Thank you!

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