Not able to download a photo from Dropbox to my phone. Why?

Hm, odd Marshal mellow. 

 

Do you see this icon when you try to preview content using your "Photos" or "Files" tab on your mobile? 

I replied, I think. I'm just touching them and I get a checkmark

Hey Marshal mellow, you mentioned earlier that you get a  "can't use this folder" error message. 

 

Can you send me a screenshot of that, please? And if you could also walk me through the exact steps you follow in order to download your content, that'd be great. 

Hi Megan,
My son is visiting and is young enough to know stuff I don't know. I can't seem to be able to bring up that "can't bring up this folder'' thing again but what my son did was to open the photo, take a screenshot and toss it into "Gallery" which I didn't know I had. Are my problems solved?

Hey Marshal mellow, happy July 1st.

 

I wouldn't be able to answer that, I'm afraid. 

 

I wanted to ask if the issue is now solved on your end. Let me know. 

My pleasure Marshal mellow!

 

If you need anything else, give us a shout!    🤗

Wait! I (we) did it! I couldn't figure out where the photos were going when I clicked the down button. I needed "Gallery". At least it seems that way. Now I can download a photo and share it 😁 Actually, I haven't tried attaching one to an email or putting one on Facebook etc, but I assume I'll be ok. Thank you!