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Satoru88's avatar
Satoru88
New member | Level 2
2 years ago

Online files of Office 2013 imcompatible

Online files of Office 2013 incompatible, every time i restart my computer the files become incompatible, but if i click on properties and adjust to read files as xlxs it fix it, but every time i restart, the same problem return.


1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Satoru88, thanks for reaching out to the Dropbox Community.

     

    When you say incompatible, can you please give us some more info?

     

    Are you getting some kind of error message that you can send us a screenshot of?

     

    Thanks in advance.

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