Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

manelbarros's avatar
manelbarros
Explorer | Level 3
3 years ago

Online-Only icon in folder with local files inside.

Today (2023-Jun-16) my dropbox still gives me these icons and it's impossible to know where the "Offline files" are. I remember, last year, that this was not a problem and when a folder had Online an...
desktop
Mac
Preview
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

The icons are part of the newer version of the Dropbox desktop application as required by the Mac OS itself, so they cannot be reverted. 

 

Likewise with the zero bytes, this would then be changed with the newer version of the app.

manelbarros's avatar
manelbarros
Explorer | Level 3
3 years ago

So, there's no solution to either one of the two questions..?!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    If you're on the newer version of the Dropbox desktop application for Mac OS, which will be the default for all Mac users running 12.5 or later when the rollout is completed, then there isn't a workaround for the changes to the app. 

    • manelbarros's avatar
      manelbarros
      Explorer | Level 3
      3 years ago

      that's so bad from Dropbox... taking away features that were available before and now they're not

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thank you for your feedback relating to the sync icons on Dropbox for macOS on File Provider. 

         

        As with any operating system, macOS is updated regularly and with that, we must keep the Dropbox desktop app aligned with any requirements set out by an OS. Keeping aligned to those requirements ensures that the Dropbox desktop app will provide the best possible experience for all our customers in to the future.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!