Hi - I'm hoping someone can help me. We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change. When I open an excel document it used to open in 'Excel for the web' and was easily editable, but recently it's stopped loading properly.I'm trying to open it using Safari browser (my friend who is using Microsoft software isn't having the same issue), and now instead of the file loading it looks like this, but never loads: Can anyone help? I've restarted my computer and installed any updates. Many thanks.

Hey Vetsiplops, thanks for bringing this to our attention. Really helpful screenshot, too. Can you try to open the same files from a different browser like Google Chrome or Firefox, to see if you get a different behavior? Let me know what you find!

Hi Hannah.Thanks so much for responding! I've downloaded google chrome onto my laptop and it seems to open fine in that, but this isn't really a solution for me. I'd much rather remove chrome and continue using safari, as it seems a bit ridiculous to have a different web browser just to make my dropbox documents work. Do you know whether this is a temporary issue, or something that can be fixed? Surely I'm not the only dropbox person trying to open excel files on an Apple product? Many thanks for your help.

Hey Vetsiplops - did you make sure that this is not caused by a plugin or an extension by testing it out on a private browsing window of Safari? Also, are you running the most up to date version of your web browser(s)?

Hi Walter. I have checked that there are no outstanding updates, so I'm pretty sure I'm running the most up to date version of safari.I looked up how to open a private window in safari and tried and got the same problem as originally, but here's a screen shot incase that's helpful:Thanks again for your help.

Thanks for the screenshot and the additional information too Vetsiplops I'm not sure if that would make a change, but have you tried disconnecting the Excel for web integration from your account's connected apps tab and re-connecting it anew?

Page isn't loading when opening a file in "Excel for the web" on Safari

htamm
New member | Level 1
20 days ago
Absolutely Megan
- Nancy
  Dropbox Staff
  20 days ago
  Hey htamm! Sorry for jumping in.
  
  I’ve just sent you an email, so please reply to it and we’ll check this further. Talk to you soon!
htamm
New member | Level 1
24 days ago
Thx Megan & Walter
it affects any excel files, even trying to create a new one. I can open, create and save word files and powerpoint - problem specific to excel.
Everything works through chrome but not my default browser.
Thx
- Megan
  Dropbox Staff
  23 days ago
  Hey htamm, it sounds like this is a browser-specific issue.
  
  I’d also suggest restoring your browser to its default settings and disabling any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.
  
  Also, make sure that you've updated Safari.
  - htamm
    New member | Level 1
    23 days ago
    Hi Megan , thx for your help, have checked and restored my browser but excel still not opening... any other suggestion?
    thx
htamm
New member | Level 1
24 days ago
any thought Walter
- Megan
  Dropbox Staff
  24 days ago
  Hey htamm let me jump in here too!
  
  Did you have the chance to review Walter's latest reply?
  
  Have you tried a different browser, by any chance? Also do you notice this behavior with a specific Excel file, or all of them?
  
  If you could let us know the exact size of the file, that'd be great too.
htamm
New member | Level 1
25 days ago
Safari
- Walter
  Dropbox Staff
  24 days ago
  Does it happen with other browsers too htamm?
  
  Is it affecting all of your Excel files, some or just this one? How large is the file exactly?
  
  Also, are you able to download and open it locally on your device(s)?
Vetsiplops
New member | Level 1
2 months ago
Hi Walter.
I have checked that there are no outstanding updates, so I'm pretty sure I'm running the most up to date version of safari.
I looked up how to open a private window in safari and tried and got the same problem as originally, but here's a screen shot incase that's helpful:

Thanks again for your help.
- Walter
  Dropbox Staff
  2 months ago
  Thanks for the screenshot and the additional information too Vetsiplops
  
  I'm not sure if that would make a change, but have you tried disconnecting the Excel for web integration from your account's connected apps tab and re-connecting it anew?
  - Vetsiplops
    New member | Level 1
    2 months ago
    Hi Walter.
    
    I've tried going into the connected apps tab, but can't see a disconnect and reconnect option.
    
    Am I in the right place?
    
    (if it's easier to talk to me I'm on [Removed as per Community Guidelines])
Hannah
Dropbox Staff
2 months ago
Hey Vetsiplops, thanks for bringing this to our attention.

Really helpful screenshot, too.

Can you try to open the same files from a different browser like Google Chrome or Firefox, to see if you get a different behavior?

Let me know what you find!
- Vetsiplops
  New member | Level 1
  2 months ago
  Hi Hannah.
  Thanks so much for responding! I've downloaded google chrome onto my laptop and it seems to open fine in that, but this isn't really a solution for me.
  I'd much rather remove chrome and continue using safari, as it seems a bit ridiculous to have a different web browser just to make my dropbox documents work. Do you know whether this is a temporary issue, or something that can be fixed? Surely I'm not the only dropbox person trying to open excel files on an Apple product?
  
  Many thanks for your help.
  - Walter
    Dropbox Staff
    2 months ago
    Hey Vetsiplops - did you make sure that this is not caused by a plugin or an extension by testing it out on a private browsing window of Safari?
    
    Also, are you running the most up to date version of your web browser(s)?