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Snowpea405's avatar
Snowpea405
New member | Level 2
12 months ago

Paid for my subscription but a pop-up about my trial ending is not allowing me to access my files

I upgraded to a Plus plan and am not able to view my files or access my account, because as soon as I log in this screen pops up: 

 

I've tried logging out, logging back in, different browsers, with no change. Help - I'm paying for this but can't even access my files. 

File access
View
Web

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Thanks for letting us know about this, Snowpea405.

     

    If you click on this link to your "all files" page, are you able to access your files?

     

    Keep me posted.

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