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chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 years ago
Solved

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?

  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

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  • Afonse-DK's avatar
    Afonse-DK
    New member | Level 1
    12 months ago

    Hi again. Ok, so let's first take the issue with moving a batch of photos. I'm attaching a screenshot showing pics in the Photos tab, which are basically automatically uploaded on the 'camera uploads' folder (although I cannot see them in the camera uploads folder, which is the other issue). As you can see, there is no "move" option anywhere. So how do I move a batch of pictures from this tab into whatever other folder? 

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey Afonse-DK, thanks for the screenshot! 

    Here's what I'd like for us to try: if you hover your mouse on the top, right corner of a picture in your Photos tab you should be able to see an ellipsis (...) there that shows the "more" option there.

    If you click that, and then click "Open" it should open the file in its actual path. So if you file is in your Camera Uploads, it should open that folder.

    Can you try this with one of the pictures that you see in your Photos tab but not in your Camera Uploads, just to confirm if that's indeed the path the file is saved to? 

    As for the option to move content, you can't do this in batch when using the Photos tab. It was our understanding that you were trying to do this while in your Camera Uploads folder. You should be able to do this when you're in the relevant folder the files are in. 

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