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Saga66's avatar
Saga66
Explorer | Level 3
3 years ago

Problem with copy PDF file to external harddrive via dropbox, how to solve?

When I export pdf file from ipad to dropbox, then copy the file from dropbox to pc, it's fine. But if I copy the same pdf file to the external HD, it says there's not enough memory to complete the operation, basically can't copy pdf to external hd if it went through dropbox. why is that?

 

P.S. I tried to use Box and Google Drive instead to copy the same file, they work fine. So dropbox must have done something to the pdf file.

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Saga66, sorry to jump in here! 

     

    Keep in mind that due to security reasons, we can't view the link you shared with us. Can you share some screenshots instead, please?

     

    While we're at it, can you send us some visuals of the error message you're seeing on your end, along with the properties of the file when it's synced locally to the device, compared to the properties when the same file is downloaded from the web? 

  • Saga66's avatar
    Saga66
    Explorer | Level 3
    3 years ago

    That's your own company link, a dropbox link. If you can't click on link, why provide the feature of inserting a link?

     

    The pictures are attached, but it's not as clear as the video because it shows you the whole process. We have been messaging back and forth for many days already, if you can't fix it, just let me know.

     

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Saga66, can I send you an email, in order for us to have a closer look into this?

  • Saga66's avatar
    Saga66
    Explorer | Level 3
    3 years ago

    How come there's more resolve via email than here? It has nothing to do with me and everything to do with Dropbox. Please let me know.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    We would need some account specific info, in order to have a closer look into this. We might also need to escalate the case to our Specialists, in order for them to see what they can do about this, if we can't resolve it any other way. 

     

    And since this is a public forum, I think it would be best to take that route Saga66.

  • Saga66's avatar
    Saga66
    Explorer | Level 3
    3 years ago

    Sure if there might be a resolution.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Saga66! I've just logged a ticket for you. 

     

    Please check your email address, when you get the chance, and reply back to me. 

     

    Cheers!

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