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ODuinn's avatar
ODuinn
Helpful | Level 5
28 days ago

Re-design Dropbox log-in or sign-up invitation when downloading from shared links

Problem: When document link recipients click the Dropbox download arrow, your large, unattractive "Log-in or sign-up" sales pitch splashes in their face. It can alarm or confuse my clients. And because the third option - "Or continue with download only" - is in small typeface located at the bottom of that box, the link recipient is likely to miss it. My clients have even called to ask if they must sign-up in order to download a linked document, which becomes a second irritation and less efficient process. This is not good marketing.

Observation: when a Dropbox customer is sending document links to others, recipients will be your customer's co-workers, clients , colleagues and customers, i.e. people your customers do not  want to confuse or irritate.

  1. You won't see a sales pitch when clicking OneDrive or iCloud download buttons.
  2. If people enjoy their Dropbox experience they will more likely be interested in Dropbox, instead of how to bypass your sales pitch.

SUGGESTION: Dropbox should eliminate this sales pitch altogether. However, if making the sales pitch outweighs irritating your customers and their customers, at the very least you should re-design your invitation's dialog box as follows:

  1. Make the entire dialog box much smaller;
  2. Eliminate this statement: "Download the file now and share it with others on Dropbox" (people receiving file links don't need to be told that. It's an unnecessary distraction that you won't find in OneDrive or iCloud).
  3. List only 2 attractive buttons of equal size and like-design with these options in this order:
  4. "Continue Download" (with a download arrow to click);
  5. "Dropbox Log-in / Sign-up" (clicking it would open log-in / sign-up fields).

Respectfully,

David [Removed per the Community's Guidelines

 

2 Replies

  • ODuinn's avatar
    ODuinn
    Helpful | Level 5
    27 days ago

    Thank you Walter. I feel strongly that my recommendation is important to both existing and prospective Dropbox customers. Downloading from Dropbox is not the time and place to interrupt business with an advertisement / log in dialog box.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    27 days ago

    Hey ODuinn - thanks for taking the time to share your thoughts on this with us.

    I've made the team aware of your feedback and you can let us know if you have anything else to add.

    Cheers!

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