Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Adam B.28's avatar
Adam B.28
Helpful | Level 6
12 months ago

Re: Stable Build 214.4.5217

Family Room icon is missing on Mac, and when viewed under Get Info, the icon flickers on and off.

Have tried:
- Turning folder off entirely via selective sync, then back on
- Making folder online-only
- Downloading entire folder

Here's a link to a screen recording: link removed to avoid traffic. 

desktop
Mac
View

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi Adam B.28, let's see what we can find together on this!

    Did you notice this behavior after updating your app to the stable build 214.4.5217? 

    Would you be able to clarify the app's current syncing status, please? Also, have you tried signing out of the app and then back in?

    Let me know more, and we'll take it from there! 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!